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Tenant Maintenance FAQs

Welcome to our Maintenance FAQs. We’re glad you’re here! Taking care of your home is essential, and we're committed to partnering with you to ensure your living space remains comfortable and safe. Please remember, timely reporting of any maintenance issues not only helps in preserving the quality and value of your property but also ensures that small concerns are addressed before they turn into larger problems. We encourage you to use your portal to report any issues as soon as they arise. Thank you for helping us maintain a great environment for everyone!

To Log in to your Online Portal:

  1. Scroll to the left panel and select “Maintenance” and then “request maintenance”.
  2. Provide a description of the issue (max 950 characters) and select the type of issue you are experiencing, which is suggested based on the description you enter.
  3. Answer any clarifying questions that may appear to provide more details about the issue and add any photos or files pertinent to the maintenance issue.
  4. ou may indicate your availability by providing preferred times for our vendor’s consideration, or mark the issue as urgent.
  5. Submit the maintenance request.

Once submitted, the work order will be logged on the Maintenance section where you will find the records of your open and completed maintenance requests.

Our Commitment to You:

We use trusted vendors to ensure that your maintenance items are resolved quickly. To do so, we need your help in communicating to us as much as possible about the issue including photos and videos if necessary. This is why when you submit a maintenance request, we may follow up with additional questions before dispatching a vendor. The faster you respond to us, the faster we can get the work order process going.